We accept credit/debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and other secure payment options.

Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible.

Email: info@kcfg-japan.com

The current standard delivery takes 7–12 days since we ship our products from Japan. Delivery times may be longer due to holidays or weather conditions. However, we are planning to transfer our delivery center from Japan to the U.S. during the first half of 2025. Once the transfer is complete, delivery times will be shorter. Stay tuned!

No, we do not offer scheduled delivery. However, if you would like your order to be shipped after a specific date, we can arrange the shipping date from Japan. Please contact info@kcfg-japan.com within 24 hours of your purchase.

Yes. We will send an email titled "A shipment from order #xxxx is on the way", which includes the carrier’s tracking number. Please check the email to track your order.

Please email info@kcfg-japan.com, and we will respond within a few business days.

Unfortunately, we are currently unable to ship outside the U.S. due to limited resources. However, we are planning to expand internationally in the future. Please check our News section for updates.

Shipping costs vary depending on the product. When you proceed to checkout, shipping charges will be calculated automatically and displayed in the total payment amount.For more details, please visit our Shipping Policy page.

We generally include import taxes, duties, and fees in the product price, so you usually do not need to pay them. However, if you are asked to pay any import fees, please let us know—we will refund the incurred costs.

Yes! Our woodcrafts are made from high-quality Japanese natural materials such as cedar, cypress, and cherrywood, using traditional techniques.

"Authentic Japanese Traditional Products" refers to handcrafted or historically significant items made in Japan using traditional techniques, materials, and cultural heritage. At Kachōfūgetsu, we only sell genuine, traditionally crafted Japanese products.

All of our products are handcrafted by skilled artisans in Japan, which is why we proudly call them “Authentic Japanese Products.”

Yes! We offer a 30-day return policy. Items must be returned in their original condition (unworn, unused, with tags, and in original packaging). A receipt or proof of purchase is required.

To initiate a return, email us at info@kcfg-japan.com. Returns should be sent to:1655 Makaloa St #809, Honolulu, HI 96814

Please note: Shipping costs are non-refundable.

For more details, visit our Refund Policy page.

Please contact us as soon as possible, and we will arrange for the correct item to be shipped at no extra cost.

Email:info@kcfg-japan.com

If your order arrives damaged, please contact us with a photo within 48 hours of receiving it. We will arrange a replacement or refund.

Email:info@kcfg-japan.com

It depends on the product, as our items are handmade. However, feel free to inquire for more details. We may offer special pricing and bulk orders, but we do not offer bulk orders to retailers.

Yes! Some products come with Japanese gift wrapping, boxes, or paper bags. (Currently, “Harmors and Helmets” and “Folding Screens” are excluded.)After placing your order, please email us within 24 hours for details.

At this time, we ship from Japan to the U.S., which requires declaring product value (JPY price) on the shipping label for customs. Therefore, we cannot remove price information. However, after our delivery center moves to the U.S., we will be able to accommodate such requests.

You can reach out to us via email. We will respond within 36 hours.
Email: info@kcfg-japan.com