Shipping policy
Shipping Policy
Thank you for shopping with Ka-Cho-Fu-Getsu. We are committed to delivering your order promptly, safely, and with care. Please review our shipping policy below for details.
1. Shipping Origin
Most items are shipped from Honolulu, Hawaii. In some cases, products may be shipped directly from Japan depending on availability.
We store inventory at our Honolulu office and personally inspect and ship each order from there.
Our business model is based on direct sourcing from Japanese artisans, allowing us to ensure authenticity and quality throughout the process.
2. Shipping Area
We currently offer shipping within the United States only.
International shipping is not available at this time, though we may accommodate special orders over $1,000—please contact us in advance to inquire.
3. Shipping Fees
We offer free standard shipping for orders over $150 (pre-tax) shipped within the U.S.
For orders under $150, shipping rates are calculated dynamically based on the destination, requested delivery speed, and total package weight. Rates are automatically determined at checkout using USPS and UPS shipping services.
4. Order Processing Time
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on the chosen shipping method and destination, generally ranging from 2–7 business days within the U.S.
You will receive a shipment confirmation email with tracking information once your order has been dispatched.
5. In-Store Pickup
We do not currently offer an in-store pickup option through the website.
However, if you are located in Hawaii and wish to arrange for local pickup from our Honolulu office, please contact us at info@kcfg-japan.com.
We’ll be happy to assist you and coordinate a pickup time if possible.
Official support for in-store pickup is under consideration and will be announced once available.
6. Custom Shipping Arrangements
If you have a large or custom order, or need expedited or special handling, please contact us at info@kcfg-japan.com. We will be happy to discuss personalized shipping options.
7. Contact Information
If you have any questions about shipping, don’t hesitate to contact us:
Email: info@kcfg-japan.com
Phone: +1 (808) 492-4638
Office Hours: Monday–Friday, 8:00 AM – 5:00 PM (HST)